Refund Policy
Custom Printed Items
All items sold on our site are custom-made to order based on your design or selection. Because each product is unique, we do not offer refunds or exchanges for change of mind.
Damaged or Defective Items
Your satisfaction matters. If your item arrives damaged, defective, or with a printing error, please contact us within 7 days of receiving your order. We will review your case and provide a replacement or repair at no extra cost.
How to Claim a Refund or Replacement
1. Contact our support team via the Contact Us page or email.
2. Provide your order number, photos of the damage or defect, and a brief description.
3. Our team will review your request and guide you through the next steps.
Important Notes
• Items damaged after delivery or due to misuse are not eligible for replacement.
• Shipping costs are non-refundable unless the item was received damaged due to our error.
At Elite Pulse, we are committed to providing our customers with an exceptional shopping experience. Our fast and reliable shipping options ensure that your order arrives on time and in perfect condition.
Processing Time: Our standard processing time for all orders is 1-3 business days. Please note that during busy periods or holidays, processing times may be longer. We appreciate your patience and understanding during these times.
Shipping Options: We offer a variety of shipping options to meet your needs, including standard shipping, expedited shipping, and international shipping. Shipping rates are based on the weight and destination of your order.
Delivery Time: Delivery times vary depending on your shipping method and location. Standard shipping typically takes 3-7 business days, while expedited shipping can take 1-3 business days depending on your location.
Please keep in mind that delivery times are estimated and not guaranteed. We cannot be held responsible for any delays caused by carriers or other factors outside of our control.
Order Tracking: Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to track your package online and stay updated on its delivery status.
Lost or Damaged Packages: In the unlikely event that your package is lost or damaged during shipping, please contact us as soon as possible. We will work with the carrier to resolve the issue and ensure that you receive your order.
International Shipping: We offer international shipping to select countries. Please note that international orders may be subject to customs fees, taxes, or other charges imposed by the destination country. These charges are the responsibility of the customer and are not included in our shipping charges.
If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us at sales@elitepulse.com.au Our dedicated customer service team is always ready to assist you.
